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Forums › Forums › General › problems paying with paypal account

Viewing 7 posts - 1 through 7 (of 7 total)
  • Jose Luis González Díaz
    (Private)  January 31, 2017 at 5:09 pm #87144

    When I tried to pay by paypal i got an error and can not finalize the purchase. then I tried to buy another license (for testing), before finish the payment I better thought that it should be a good idea get in contact with support team….sorry.
    So, May you help me for complete the task of purchasing?
    #87117 January 31, 2017 $20.00 Failed » Generate Invoice – THIS IS THE ONE I SHOULD NOT DO IT. DELETE PLEASE.
    #87110 January 31, 2017 $14.00 Pending » Generate Invoice – THIS IS THE ONE THAT HAD THE PROBLEM AND WANT TO COMPLETE THE PAYMENT.

    Thank you so much.

    Trevor Moderator
    (Private)  January 31, 2017 at 5:15 pm #87150

    I think. The failed and pending ones will simply drop off our system over time, but in any case, generally can’t be completed (I don’t think), so all you do is start over.

    Jose Luis González Díaz
    (Private)  January 31, 2017 at 6:00 pm #87167
    This reply has been marked as private.
    Trevor Moderator
    (Private)  February 1, 2017 at 8:08 am #87261
    This reply has been marked as private.
    Ross Moderator
    (Private)  February 1, 2017 at 3:12 pm #87392

    Hi Jose

    Goto you checkout and clear everything out.

    Then, goto purchase single site again, and add to cart.

    Now, on the checkout page, you will see a “renewing a license” button? Enter you existing license key there and your discount will be applied.

    Thanks

    Jose Luis González Díaz
    (Private)  February 3, 2017 at 7:23 am #87772
    This reply has been marked as private.
    Trevor Moderator
    (Private)  February 3, 2017 at 8:49 am #87792

    Do/did you see a ‘renewing a license` button on the checkout page?

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