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Forums Forums Search & Filter Pro Multisite Network – multilingual

Viewing 5 posts - 1 through 5 (of 5 total)
  • Claude Dagenais
    #175959

    Hi,
    I’m using your plugin in a multilingual setup using MultilingualPress – in a multisite network.
    a) Currently I canot update the plugin, I’m getting “Unauthorized”
    b) I understand that it is 1 licence per domain/subdomain – in my case we have the original site such as xxx.com and the alternate language xxx.com/xx – do I need 2 licences?
    Tx

    Trevor Moderator
    #176076

    Language versions of the same domain are included within the one license. Is your server windows or unix based?

    Claude Dagenais
    #176102

    It is a Cloudlinux based VPS that I’m using.
    I’m still getting an Unauthorized.
    Could it be that the licence was first used in the staging site before being moved to the production site?
    The website is : https://tardifdiesel.com/

    The message (parts are in French) I’m getting when trying to update:

    Téléchargement de la mise à jour depuis https://www.designsandcode.com/edd-sl/package_download/MTUyNTc3OTA3MToxYjAyMTI3OWE1ZDc5YmNiYmQyNmU3YjA0YWNlMWVkMTo2MTU6ODBhN2MxMjNiNGY4MmYwYzZhZjcxN2E4MWI2ZTkwYTg6aHR0cHNALy90YXJkaWZkaWVzZWwuY29tOjA=…
    
    Une erreur est survenue lors de la mise à jour de Search & Filter Pro  Le téléchargement a échoué. Unauthorized
    Trevor Moderator
    #176104

    In Your Account on our website, what URL is showing here (if you deactivate it, you must wait 15-30 minutes until our server updates for that change, and then you must activate the new site with a similar wait. See this post for guidance:

    https://support.searchandfilter.com/forums/topic/upload-fail/#post-170001

    Claude Dagenais
    #176118

    Yep that did it, for some reason the licence was linked to the alternate language instead of the root of the website. Thank you to have noted that we need to wait a little for your server to change its status.
    Thanks you so much, you can mark this ticket as closed.

Viewing 5 posts - 1 through 5 (of 5 total)

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