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Forums › Forums › Search & Filter Pro › just renewed license

Viewing 10 posts - 1 through 10 (of 29 total)
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  • Augustus Arthur
    (Private)  June 27, 2017 at 5:27 pm #117061

    Hi I just renewed my site license for environmentaldashboard.org i know the plugin needs updating. How do I get that to work? I have already activated the license etc. I renewed my license because my main search field wasn’t working at all.

    Augustus Arthur
    (Private)  June 27, 2017 at 6:45 pm #117071

    I have been able to update however, the search field does not work with my custom post type. I thought updating will solve problem but still persists. search results show all available instead of search result

    Trevor Moderator
    (Private)  June 28, 2017 at 9:13 am #117151

    Please could you send me a live link/URL to your search page so I can take a look? I could not see it on the home page.

    Augustus Arthur
    (Private)  June 28, 2017 at 1:16 pm #117228

    http://environmentaldashboard.org/edresources/searchedresources/

    Trevor Moderator
    (Private)  June 28, 2017 at 3:42 pm #117330

    I just made a search for ‘Grade 2’ and got the expected 5 results. Can you give me an example of a search that goes wrong?

    Augustus Arthur
    (Private)  June 28, 2017 at 3:45 pm #117334

    Hi the search filtering works. The issue is with the search text box. That either returns everything or nothing at all.

    Trevor Moderator
    (Private)  June 28, 2017 at 4:16 pm #117368
    This reply has been marked as private.
    Augustus Arthur
    (Private)  June 28, 2017 at 4:24 pm #117372
    This reply has been marked as private.
    Trevor Moderator
    (Private)  June 28, 2017 at 4:37 pm #117385

    Hi

    I can see that you are using the Shortcode Method, and that the page has the results shortcode on it, but the results that show, and the alternate no results method, are not ‘standard’. This makes me think that the results.php template file has been edited, but I do not see this file in the child nor master theme folders?

    Did you edit this file? And if you did, did you do so in our plugin’s templates folder?

    Augustus Arthur
    (Private)  June 28, 2017 at 4:51 pm #117404

    Yes I edited the results.php template inside the plugin, templates folder for S&F

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