Support Forums

Hey there, it looks like you've been redirected from designsandcode.com - as you can see we have a new home - read more

Looking for support? You can access the support system via your account.

Forums › Forums › General › Can't update plugin

Viewing 4 posts - 1 through 4 (of 4 total)
  • Phil Chandler
    (Private)  March 3, 2017 at 3:30 pm #94359

    Hello,

    I tried to update the Search&Filter Pro plugin from WP, but I get “Unauthorized” error.

    When I try to manage my sites (“Manage Sites” in “View Licenses”), I found old sites URL and I want to update them, but I’m unable to do anything.

    Neither “Deactivate site” nor “Add site” are working.

    My license is active and not expired.

    Thanks in advance.

    Phil

    Trevor Moderator
    (Private)  March 3, 2017 at 5:18 pm #94383

    The deactivation takes a while to work. Go back and look now. I have found if I move a site from dev to live, and the url changes, I have to deactivate in the plugin license section and wait at least 30 minutes.

    Toby Weiss
    (Private)  March 3, 2017 at 5:55 pm #94389

    I am experiencing the same issue. I cannot Add a Site and therefore can’t update the plugin.

    Trevor Moderator
    (Private)  March 4, 2017 at 8:32 am #94477

    Toby, did you do as I suggested and give it a while?

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.