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Forums › Forums › General › Billing issue

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Tricia Francis
    (Private)  January 16, 2017 at 6:44 pm #82798

    Hey!

    I just upgraded to a dev license a few weeks ago. I’m getting emails saying the license is about to expire. Can we look at this?

    Thanks!

    Trevor Moderator
    (Private)  January 16, 2017 at 6:58 pm #82803

    I think the system sees the two licenses as separate. I can see both at my end, so I would ignore these emails for now and then see what happens in December 2017.

    Tricia Francis
    (Private)  January 16, 2017 at 7:13 pm #82807

    We’ll try that. But the emails are saying the license expires this month. If February comes and all is good, no worries. Otherwise, I’ll be back in touch.

    Thanks!

    Tricia Francis
    (Private)  February 1, 2017 at 9:43 pm #87504

    February is here, and my license is now showing expired. Can we look at this again and see what we need to do? I upgraded in December.

    Thanks!

    Trevor Moderator
    (Private)  February 2, 2017 at 7:46 am #87531

    I have asked Ross to take a look. We will get back to you.

    Ross Moderator
    (Private)  February 2, 2017 at 12:04 pm #87574

    Hey Tricia

    Not sure what happened there, but I’ve corrected this in our system 🙂

    Let me know if any further issues.

    Thanks

    Tricia Francis
    (Private)  February 2, 2017 at 4:47 pm #87630

    Thank you!

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Viewing 7 posts - 1 through 7 (of 7 total)

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